Credit Reference Agency Information

When we process your application, we’ll perform standard credit and identity checks on you with one or more credit reference agencies.

In doing this we’ll supply your personal information to the credit reference agencies and they will give us information about you. This will include information from your credit application, information about your financial circumstances, and your financial history. The credit reference agencies will supply to us information that is in the public domain (including the electoral register), and shared credit, financial, and fraud prevention information.

We’ll use this information to:

  • assess your creditworthiness, and whether you can afford to manage the financial product in question;
  • verify the accuracy of the data you’ve provided to us;
  • prevent criminal activity, fraud and money laundering;
  • manage your account(s);
  • trace and recover debts; and
  • ensure any offers provided to you are appropriate to your circumstances.

We’ll continue to exchange information about you with the credit reference agency while you have a relationship with us. We’ll also inform the credit reference agency about your settled accounts. If you borrow and do not repay in full and on time, the credit reference agency will record the outstanding debt. This information may be supplied to other organisations via the credit reference agencies.

When the credit reference agency receives a search from us, it will place a search footprint on your credit file that may be seen by other lenders.

If you tell us that you have a spouse or financial associate, we’ll link your records together – so you should make sure you discuss the application with them in advance and share this information with them before making the application. The credit reference agency will also link your records together, and these links will remain on your and their files until such time as you or your partner successfully file for a ‘disassociation’ with the credit reference agencies to break that link.

For more information about the credit reference agency that we use and how it will process your personal data please contact:

PO Box 9000
NG80 7WF

Phone: 0344 481 0800 or 0800 013 8888